Nextiva vs. 8×8: Which VoIP Provider Is Best?

If you are having difficulty in deciding whether Nextiva or 8×8 would be the best full-service business VoIP communications for your business, you are in the right place.

Although both Nextiva and 8×8 provide comparable products and solutions, the comparison is not apples to apples. While the products are similar, each provider focuses on a distinct aspect of their service, providing a unique perspective on Cloud Communications.

In this article, we’ll go through the pricing, features, customer support, usability, and other data that might help you decide which provider is the best fit for your business.

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Nextiva vs. 8×8 VoIP Comparison Table

Nextiva vs. 8×8 VoIP Pricing and Plans

Regarding price, 8×8 wins because its Express tier costs only $15 per month per user, compared to $18.95 per month for Nextiva’s Essential plan. However, Nextiva offers monthly toll-free minutes for all their packages, while 8X8 offers none.

If you choose Nextiva, we recommend the Professional plan, which offers significantly more value for a fraction of the price of the Essential plan.

The below table shows a detailed price comparison between Nextiva and 8×8:

Nextiva vs. 8×8 VoIP Products & Features

Both 8X8 and Nextiva have comparable features that most small and big businesses need. However, there are a few cases where one VoIP service works better than the other.

8X8

8X8 starter plan at $15/user/month offers features such as voice, video, and messaging in one app, unlimited calling in the U.S. and Canada, auto-attendant, intelligent call routing, music on hold & voice mail.

However, if you upgrade to the X4 plan at $44/user/month, you get all the features in the Starter plan, plus unlimited voice calling to 48 countries, video and audio conferencing, SMS and Team Chat, small business & enterprise integrations and fax, call quality reporting, supervisor analytics, monitor, 8×8 Frontdesk.

Nextiva

The Nextiva Essential plan starting at $18.99/user/month, offers features such as unlimited voice & video calling, voicemail, toll-free numbers, Outlook/Google Contacts Integrations, and unlimited internet fax.

However, if you pay $32.95 per user per month to upgrade to Enterprise, in that case, Nextiva will provide you with features such as unlimited voice and video conferencing participants, screen sharing, multi-level auto attendant, mobile and desktop app, SMS/MMS, Salesforce/HubSpot Integrations, 3 Professionally Recorded Greeting, unlimited video conference recording, call recording, voicemail transcription, Microsoft Teams/Custom Integrations, and Single Sign-On, in addition to everything included in the Essential plan. Read more information on Nextiva’s business phone service. 

Nextiva vs. 8X8 Analytics

Nextiva has a built-in business intelligence tool to help you make faster, better business decisions, uncover hidden insights, and improve employee performance. No nerd is required. The Nextiva platform, in particular, features a voice analytics tool that gives you a real-time overview of all your contact center’s activities. With Nextiva’s interactive maps and graphs, you can see the voice analytics data you need.

On the other hand, the 8×8 single platform offers clear, aggregated analytics throughout all of your cloud communications, allowing you to concentrate on what the data means to your workforce. In addition, it offers accurate and readily available data to help solve company challenges and make better decisions. And you can also identify important trends across team, customer, and employee.

Nextiva vs. 8×8 Call Pops

The Nextiva’s call Pop feature displays essential information about the caller on the screen before answering the phone and during your conversation. When a customer calls, call Pop displays their contact information as well as necessary account information, including their customer experience score, latest survey score, account value, and last interaction sentiment.

On the other hand, if your company keeps records of customers in an application or website, you can enable 8×8 Work for Desktop to show more information on the call number in your browser. The system retrieves more info from a URL that you supply based on the phone number of an incoming call.

Nextiva vs. 8X8 Performance

Nextiva provides exceptional security and dependability. Nextiva boasts a 99.999 percent uptime with built-in 24/7 monitoring, courtesy of eight points of presence and carrier-grade data facilities. Nextiva claims to offer the best uptime in the business since its data centers use totally uninterruptible power sources.

8×8, on the other hand, employs many redundant hardware and software solutions, ensuring that your communication remains uninterrupted in the event of a failure.

Nextiva vs. 8X8 Support

Nextiva takes the lead with its unique Amazing Service promise when it comes to customer support. Nextiva offers online ticketing support and, if needed, an online chat service for the starter plan. They also provide email and phone support Monday through Friday, between the hours of 5 a.m. and 6 p.m. MST; Saturdays, between 6 a.m. and 6 p.m. MST.

8×8 also provides excellent customer service. The 8×8 website contains a wealth of information, 24/7 help through web, live chat, and phone, and a comprehensive knowledge base.

8X8 vs. Nextiva Setup and Usability

No sophisticated hardware or dedicated I.T. staff is required to set up 8×8. You only need to connect to the internet interface and manage the platform as needed. For those interested, the company also offers free online training and paid in-person training.

Nextiva’s user interface is very user-friendly, making even the most complex rules such as call flows, user management, and voicemail changes simple. Whereas 8×8 offers a portal and training to make it simple for administrators to set up the platform, Nextiva offers a more passive solution to users. Their personnel are so familiar with the technology that they can put everything up in minutes for a customer.

Which One is Right For Your Business?

8X8 makes sense for your business if:

Your business caters to worldwide markets, and you need a partner who will help you expand internationally. Targeting new regions is much easier with their unlimited calling to 48 countries and extensive analytics.

Nextiva makes sense for your business if:

You want a provider that puts effective call management ahead of other functionality. For those who are okay with the basics, its Cospace feature makes it a suitable project management solution. Besides, if you want to get the most value for your money, prefer native functionality above third-party compatibility, and want to expand at a rapid pace in the near future. Nextiva’s services could be suitable for a small business that relies significantly on video communication. Click here to book a demo.

So which one should you get? 

Both Nextiva and 8×8 are robust, dependable, and simple to use, and whatever one you choose, your business call expenses will be lower than before. The two VoIP providers offer desktop and mobile apps, so you can expect your team to be productive from anywhere

Nevertheless, the best VoIP services for your business ultimately depend on your budget, your specific business needs, and which platform features are most important to you.